🐾 Frequently Asked Questions (FAQ)
1. How long does shipping take?
We aim to deliver your order as quickly as possible!
United States: 2-7 business days
International Orders: 7–25 business days
Please note that delivery times may vary slightly depending on your location and local postal services.
2. Do you offer international shipping?
Yes! Pet Voila proudly ships worldwide. Shipping times vary by region, but most international orders arrive within 7–25 business days.
3. How can I track my order?
Once your order has been processed and shipped, a tracking number will be uploaded as soon as it becomes available.
You’ll be able to find your tracking number right on our homepage under the “Track My Order” section.
4. What is your return policy?
We want you (and your pets!) to be happy with your purchase. If you’re not satisfied, we offer a 30-day return policy from the date you receive your order.
Items must be unused, in original packaging, and in the same condition as received.
5. How do I start a return or exchange?
Simply contact our customer support team at info@petvoila.com with your order number and reason for return. We’ll guide you through the process step by step.
6. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 24 hours of placing it. Once your order has been shipped, we can no longer make adjustments.
7. What if my order arrives damaged or incorrect?
We’re so sorry if that happens! Please email us at info@petvoila.com with photos of the item and packaging, and we’ll make it right as quickly as possible.